Natalie Palais is the Patient Coordinator at Bellava MedAesthetics, and for most patients she is the first person they speak to. She takes a patient from a first enquiry through to a booked consultation — answering questions about a procedure, explaining what a visit involves, and making sure nobody is left waiting on an answer.
Coordinating care across a practice that offers both plastic surgery and medical aesthetics means keeping track of a great deal at once: consultations, scheduling, paperwork and the follow-up that turns a question into a plan. Natalie is the person who holds that together, and the reason patients describe the process here as straightforward.